Our Capabilities

Quality Service

Our customer service representatives handle individual daily account management which includes quoting, scheduling & communication. It is the goal of our sales staff to return quote requests within 2 days if possible, current loads sometimes dictate a longer turnaround. Our niche in the custom fabrication arena has been service, delivering acceptable parts to our customers when they need them has long been our end goal at SMI. In order to achieve this result, we do our best to stay current with all aspects of our company’s processing capabilities.

At SMI we pride ourselves on delivering quality parts when we say that we will. To achieve this it all begins with timely communications with our customers.  Our sales representatives strive to turn around all quotes promptly with acknowledgments given after an order has been placed.  Once an order is being processed all staff has the ability to see real-time updates to a job status through our ERP software.